What is technical service specialist?
The technical support specialist deals with the nitty-gritty of troubleshooting and problem solving, using specialized technical knowledge to provide computer support. Help desk support serves as the middleman, acting as the administrator to answer the phone and route the call to the proper specialist.
What is a technical support specialist job description?
Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
What are the skills of a technical support specialist?
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Strong analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
Why do you want to work in technical support?
You can say that you have always been fascinated by technology and you enjoy working with people. You can also add that you want to use your knowledge to solve the issues of the customers and you enjoy troubleshooting other’s issues.
Is technical support a stressful job?
With a rise in technology comes a greater need for people to help troubleshoot and fix computers and other devices at work. So it’s no surprise that Computer Service Technician is on the list of most stressful tech jobs.
Why should we hire you answer for technical support?
“I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.”