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Can I trust Grasscity?

Can I trust Grasscity?

There are over 44,000 reviews online, earning the brand a 4.5/5-star rating on average. To achieve such stellar reviews, Grasscity must be making strides in the industry. The brand sells various equipment, including bongs, bubblers, smoking pipes, glass pipes, herb grinders, and more.

Where is Grasscity shipping from?

Since last October 2019, we have started to ship from our warehouses in Las Vegas (USA orders), and in the future we will also have a warehouse in Calgary (Canadian orders), greatly reducing shipping times to under 3 to 8 business days.

Does Grasscity ship discreetly?

Your privacy is of the utmost importance to us here at – you can shop with us in confidence! Our packaging is as anonymous as can be. Nothing from the outside will remotely resemble anything that has to do with’s culture. You will not find any bill linking you to us.

How do I track a package from Grasscity?

How can I check my order status?

  1. Once you have logged in you will be redirected to your account dashboard.
  2. In the ‘recent orders’ section you’ll find the orders linked to your account with their order status.

How do I contact Grasscity?

For Service support or assistance, text HELP to +1 (844) 335-3597 or email [email protected] .

How long does Grasscity usually take to ship?

Registered shipping is available to all Grasscity customers. The transit time of this shipping method is 5-10 business days. For shipping addresses outside of Europe, we also offer Standard Shipping. The average transit time is 5-10 business days.

Where is grass city based?

Amsterdam, the Netherlands
Based in Amsterdam, the Netherlands, is the world’s #1 online store for smoking accessories and cannabis lifestyle products and the most searchable smoking accessories retailer, with approximately 5.8 million site visits annually.

How long does glass city take to ship?

Shipping Times All orders are processed within 3 business days of receipt. Typically, we will package and ship out our products within 1 business day, but in special circumstances processing time can stretch to over two business days.

Does Grasscity require signature?

An adult signature will be required upon delivery. Our products are for persons 21 years or older and we do not ship to minors. Our products are intended for tobacco use only.

How do I get a refund from Grasscity?

It is only possible to return unused items. We don’t accept returns for used items….We will provide you with three options on how you would like to proceed from there:

  1. Swap or exchange your return for a different item, different color, etc.
  2. Issue store credit for your return.
  3. Issue a refund to your credit card.

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