What does the citizen advice bureau do?
Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem.
Can Citizens Advice report you?
To report to Trading Standards, you need to contact the Citizens Advice consumer service. We’ll pass your report to Trading Standards and we can also give you advice about your problem. You can: use our online form – we’ll get back to you within 5 days.

Where can I get advice?
The 8 Best Sites to Get Good Free Advice Online
- 7 Cups. 7 Cups is an online advice site that aims to connects people who need to talk with caring listeners.
- Elder Wisdom Circle.
- FreeAdvice.
- r/advice.
- Ask a Manager.
- Fun Advice.
- TheAnswerBank.
- Hey, From the Future.
Do solicitors give free advice?
Some solicitors give 30 minutes’ legal advice for free. Some offer a fixed fee – that way you’ll know in advance what the advice will cost. You can call a solicitor’s office and ask if they offer a free half hour or a fixed fee. A free or fixed-fee appointment can help you find out your rights and legal position.
How long do Citizens Advice take to answer?

An adviser will answer your call as soon as possible, usually within a few minutes. Once you’re speaking to an adviser your call should take an average of 8 to 10 minutes. Calls from mobiles and landlines are free.
How is Citizens Advice Bureau funded?
The majority of Citizens Advice funding comes from government sources.
Who can I ask for advice?
Typically, you should seek out a friend or loved one who has handled experiences like the one you are dealing with in a way that you find admirable. For example, if you need advice about finding a job, it will probably be more helpful to ask someone who has recently been successful in finding a job.
Can bailiffs demand full payment?
You can stop bailiffs (also called ‘enforcement agents’) coming to your home to collect a debt you owe by paying the debt in full.