Useful tips

What is DBS secure device?

What is DBS secure device?

What is a Secure Device? The Secure Device, in addition to the current SMS One Time Password (OTP), is implemented as an additional gateway to enhance internet and mobile banking security. It is implemented as an improvement of the authentication process.

How do I register my DBS secure device?

Step 1: Log in with your User ID and PIN and click “Submit”. Step 2: Read the Terms and Conditions Governing Electronic Services. Step 3: Key in the Registration Code stated in the letter accompanying your DBS iB Secure starter kit. Step 4: Key in the serial number found at the back of the DBS iB Secure Device.

How do I activate my DBS online banking?

Steps to activate your digibank by DBS debit card Under the menu section, select ‘My Account’, and from the drop-down menu, select ‘Activate Debit Card’. Then, enter your 3-digit CVV mentioned on the flip side of the card and tap on ‘Verify’. After verifying, now you can set your 4-digit PIN.

How do I update my DBS digital token?

  1. Log in to digibank Mobile with your digibank User ID & PIN.
  2. Click on Set Up Now.
  3. Verify your email address and click Next.
  4. Enter the 6-digit Email OTP sent to your email address registered with DBS.
  5. Enter the 6-digit SMS OTP sent to your mobile number registered with DBS.
  6. Digital Token set up is completed.

Does DBS token still work?

Physical Tokens will no longer be issued from 1 February 2021. Please set up your Digital Token today to continue banking and investing online seamlessly. Learn More. To access services such as Transaction History, Bill Payment or Funds Transfer, you will need an iBanking One-Time Password (OTP).

Can I still use DBS physical token?

The Physical Token will not be replaceable from 01 February 2021. This means you will need to set up a Digital Token to log in to digibank online and mobile services to authenticate your banking transactions.

How do I activate my Digibank account?

Launch the digibank Mobile app and tap on Login. Tap on Get Started. Select your Identity Type, key in your Identity Number and input your Date of birth, click on Next. Complete your Authentication Process by keying in your Card & PIN or using your Singpass.

Why is my DBS token not working?

Please ensure that your digibank app is up to date. Restart your phone and ensure your Android or iOS is running on the latest version. You will then be prompted to set up your Digital Token when you first log in.

How do I get my DBS iBanking user ID?

To retrieve your digibank User ID online, you need to have a registered iB Secure Device.

  1. Visit our digibank Online login page.
  2. Click on Forget User ID.
  3. Enter your credentials (eg. NRIC, ATM/Debit Card Number and Card PIN).
  4. You will be able to retrieve your existing User ID immediately after validation.

How do I use my Digibank with DBS?

Set up your DBS digibank in under 3 minutes

  1. Download DBS digibank app.
  2. Existing customer: Register with your DBS ATM/Debit/Credit Card number and PIN, or via Singpass Face Verification (Singaporean/PR only).
  3. Set up your Digital Token and you’re done!

Is DBS digital token compulsory?

Do I still need my physical token – the DBS Secure Device? Yes, your physical token is required when transacting on other digital platforms, including Vickers Online.

How can I replace my bank token?

Unfortunately, you cannot change the DBS token battery all by yourself; even the bank officer cannot do it for you. The only option is to submit a token (Secure Device) replacement in order to get your new token.

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